Your right to cancel
You can cancel your order for any reason within 14 days of receiving it. Just email us at hello@7eyldn.com with your order number, then send the item back within 14 days of telling us. This applies to every item, including sale items.
How to return
To start a return, email hello@7eyldn.com with your order number. Once we've accepted your return, we'll send you a return shipping label and instructions. Please don't send items back without contacting us first, as we won't be able to match them to your order.
Condition of returns
Please return items unworn, with all tags attached and in their original packaging. You're welcome to try items on as you would in a shop, but if an item comes back worn, damaged or without its tags, we may reduce your refund to reflect the loss in value.
Refunds
We'll email you once we've received and checked your return. Approved refunds are paid to your original payment method within 14 days of us receiving the item. If you cancel your whole order, we'll also refund the delivery charge you paid. Your bank may take a few extra days to show the refund.
Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us as soon as possible with your order number and a photo. We'll cover the cost of returning it and arrange a refund or replacement. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
The quickest way to get a different size or item is to return the original and place a new order.
Non-returnable items
Gift cards can't be returned or refunded.
Contact
For any return questions, email hello@7eyldn.com.